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Why didn't my post publish?

A refused post moves to Posts → Needs attention with the platform's reason. Fix the cause, often an account to reconnect or media to replace, then retry.

Updated 2 min read

On this page
  1. Possible causes
  2. How to fix it
  3. If Hyvo can't retry the post
  4. Get emailed about failed posts
  5. When to contact support

When a platform refuses a post, Hyvo doesn't drop it. The post moves to Posts → Needs attention with the platform's reason, and Hyvo can email you about it. When you retry, accounts that already accepted the post aren't posted to again.

Possible causes

  • The account needs reconnecting. The platform ended Hyvo's access, for example after you changed your password there.
  • The post doesn't fit the platform's rules. For example, an Instagram post without a photo or video, or text over the platform's limit.
  • The media is no longer stored. The photo or video needs attaching again.
  • Your Facebook role doesn't allow posting. You can view the Page but not post to it.
  • The platform never answered. The connection dropped while publishing, so Hyvo can't tell whether the post went out.

How to fix it

  1. Choose Posts in the sidebar, then Needs attention. See Find posts on the Posts page.
  2. Open the post. Each account shows whether it Published or Failed, and for a failure, what the platform said. A post that reached some accounts but not others shows as Partly posted.
  3. Fix the cause the platform gave:
    • Account needs reconnecting: reconnect it on the Connect page. See Reconnect an account.
    • Post breaks a platform's rules: edit the post. See Character and media limits by platform.
    • Media no longer stored: attach the file again.
    • Facebook role: ask a Page admin for content permission, then reconnect Facebook.
  4. Choose Retry publishing on the post, or Retry from its ⋯ menu. Hyvo only retries the accounts that failed.

For the exact wording of each message and what it means, see Hyvo error messages and what they mean. For Instagram, see Why did my Instagram post fail?

If Hyvo can't retry the post

If a platform never answered, retrying could publish the post twice, so Hyvo asks you to check the account first. Open the platform: if the post isn't there, publish it again from Hyvo.

Get emailed about failed posts

Hyvo can email you when a post doesn't go out. Choose how you hear about it in your notification settings.

When to contact support

Contact Hyvo Support if a post keeps failing after you've fixed the cause and retried. Tell us the platform, the account and the exact message Hyvo shows.

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