Hyvo error messages and what they mean
The messages Hyvo shows when something goes wrong, what each one means, and how to fix it.
Hyvo explains problems in plain words. Here are the messages you might see, and what to do.
Publishing
| Message | What to do |
|---|---|
| The network refused this post. | Open the post in Posts → Needs attention to see each account's reason, fix it, then retry. |
| Your LinkedIn connection needs to be refreshed. Reconnect it to continue. | Reconnect LinkedIn on the Connect page. |
| The LinkedIn account this Page publishes through is no longer connected. | Reconnect your LinkedIn profile, then add the Page again. |
| You can view this Page but not post to it. Ask a Page admin for content permission. | Your Facebook role on the Page doesn't allow posting. Ask a Page admin, then reconnect. |
| Instagram did not accept the media. | Check the photo or video's format, size and shape. See Why did my Instagram post fail?. |
| Instagram's upload expired before it was published. Publish again. | Retry the post. Large videos can time out; a smaller file helps. |
| Threads' upload expired before it was published. Publish again. | Retry the post. |
| The media on this post is no longer stored. | Attach the file again, then publish. |
| One channel on this post never answered, so Hyvo cannot retry it without risking a duplicate. | Check that account. If the post isn't there, publish it again. |
| We couldn't schedule this post. | Check the time is in the future and every account is connected, then try again. |
| We couldn't upload this media. | Check the file type and size. See Add photos and videos. |
Your plan
| Message | What to do |
|---|---|
| You have connected every social account your plan includes. | Disconnect an account you don't use, or upgrade. |
| You have used this month's Hyvo AI credits. | Credits come back on the 1st, or upgrade for more. |
| Your card was declined. Update your card, then try again. | See My payment failed. |
| That code isn't valid, has expired, or has already been used. | See Use a promo code. |
General
| Message | What to do |
|---|---|
| Please try again shortly. | Hyvo or the platform is busy. Wait a minute, then try again. |
| Something went wrong. Please try again. | Try again. If it keeps happening, contact us with what you were doing. |
| Some of the details aren't valid. Check them and try again. | Check the highlighted fields. |
When to contact support
If you see a message that isn't listed here, or one keeps coming back after you've followed the fix, contact Hyvo Support. Copy the exact message and tell us what you were doing.