Why isn't Hyvo AI working?
Hyvo AI stops when your monthly credits run out, Agent is locked on the Free plan, or the service is busy. It also declines web research and harmful requests.
Hyvo AI usually stops for one of a few reasons: your monthly credits are used up, the feature isn't on your plan, the service is busy, or the request is something Hyvo AI doesn't do. Find the message or situation that matches yours.
"You have used this month's Hyvo AI credits"
Your credits come back on the 1st of the month. To keep going now, upgrade your plan for more. See Hyvo AI credits.
Agent is locked
Agent is on the Starter, Growth and Scale plans. On Free, Chat and AI Assist work as usual. See Hand a job to Hyvo AI Agent.
"Please try again shortly" or no answer
Hyvo AI is busy. Wait a minute and try again. On a paid plan you're less likely to wait, and Scale has priority capacity.
Hyvo AI says it can't help
Hyvo AI answers from your connected accounts and Brand Memory. It doesn't search the web, research trends or look at other brands' accounts, so it tells you when a request needs that. It also refuses requests for harmful content. See What is Hyvo AI?
The drafts don't sound like you
Fill in your Brand Memory: add voice traits, examples of posts that sound right, and words to use or avoid. Then use Try it to check. See Teach Hyvo your brand with Brand Memory.
When to contact support
Contact Hyvo Support if Hyvo AI keeps failing after you've waited and checked your credits. Tell us what you asked and the exact message you saw.