Troubleshooting

Fix common problems in Hyvo: a post that didn't publish, a failed Instagram post, an account that won't connect, missing analytics, Hyvo AI, and error messages.

6 articles

Why didn't my post publish?A refused post moves to Posts → Needs attention with the platform's reason. Fix the cause, often an account to reconnect or media to replace, then retry.
Hyvo error messages and what they meanThe messages Hyvo shows when something goes wrong, what each one means, and how to fix it.
Why did my Instagram post fail?Instagram refuses posts without a photo or video, from personal accounts, or with media it can't take. Check each cause in order, fix it, then retry.
Why can't I connect a social account?Connecting fails when you aren't an owner or admin, your plan has no room, or the sign-in didn't finish. Check each cause, then the notes for your platform.
Why are my analytics missing or wrong?A number can be missing because a post is new, the platform doesn't share that metric, the account needs reconnecting, or your plan doesn't include it.
Why isn't Hyvo AI working?Hyvo AI stops when your monthly credits run out, Agent is locked on the Free plan, or the service is busy. It also declines web research and harmful requests.