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Why can't I connect a social account?

Connecting fails when you aren't an owner or admin, your plan has no room, or the sign-in didn't finish. Check each cause, then the notes for your platform.

Updated 1 min read

On this page
  1. Possible causes
  2. How to fix it
  3. Platform by platform
  4. When to contact support

Connecting a social account usually fails because of your role in the workspace, your plan, or a platform sign-in that didn't finish. Check each possible cause, then the notes for your platform.

Possible causes

  • You're not an owner or admin. Only owners and admins can connect accounts. Members see "Only owners and admins can connect accounts".
  • Your plan has no room. You've connected every social account your plan includes.
  • The platform isn't on your plan. X is on the Starter, Growth and Scale plans, not Free.
  • The sign-in didn't finish. If you closed the platform's window early, you'll see "That connection didn't finish. Try again."
  • Your browser blocked the sign-in page. Some privacy extensions block pop-ups or cookies that the platform's sign-in needs.

How to fix it

  1. If you're a member, ask a workspace owner or admin to connect the account for you.
  2. If your plan is full, disconnect an account you don't use, or upgrade your plan.
  3. Allow pop-ups and cookies for app.gethyvo.com and the platform, or turn off a strict privacy extension for this step.
  4. Choose Connect in the sidebar, pick the platform, and finish its sign-in without closing the window.

Platform by platform

  • Facebook: Hyvo connects Pages, not personal profiles. Make sure the Page is ticked on Facebook's screen, and that your role on the Page allows creating content. See Connect a Facebook Page.
  • Instagram: the account must be a Business or Creator account. See Connect an Instagram account.
  • LinkedIn: to add a Page, connect your profile first, and make sure you're an admin of the Page. See Connect LinkedIn.
  • Bluesky: use an app password, not your main password, and check your handle (for example you.bsky.social). See Connect a Bluesky account.
  • Mastodon: enter only your server's address, like mastodon.social, without https:// or your username. See Connect a Mastodon account.

When to contact support

Contact Hyvo Support if the account still won't connect. Tell us the platform, the account name and the exact message you see.

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