My payment failed
If a renewal payment fails, your workspace uses the Free plan's limits until it's paid. Update your card in Settings → Plan & usage and pay the open invoice.
If a renewal payment doesn't go through, Hyvo shows "Your last payment failed" in Settings → Plan & usage, and Stripe emails the owner.
Fix it
- Go to Settings → Plan & usage.
- Under Payment, choose Update to change your card. See Update your card and get invoices.
- Pay the open invoice. If your bank asks you to confirm the payment, follow its steps.
As soon as the payment goes through, your plan is back to normal.
While the payment is unpaid
Your workspace uses the Free plan's limits until the invoice is paid. Nothing is deleted: your accounts, posts and history stay, and everything comes back when you pay.
If the payment isn't made
Stripe retries the payment a few times. If every retry fails, the subscription ends and the workspace stays on Free. You can subscribe again any time from Settings → Plan & usage.